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Customer Service Coordinator

Dellner Couplers in Vika, south of Falun, is an expansive and international company that delivers sustainable, innovative and high-quality products and services to train operators and train builders worldwide.
Our products consist of couplers, gangways and crash management systems for the railway industry.

As a Customer Service Coordinator you will combine both a service minded and a technical approach contributing to Dellner by giving support to our customers.
You will have a direct communication with our customers and subcontractors as well as a close collaboration in the Customer service team and cross functionally within the company.

You are a part of our global Customer service team and report to Fieldwork and Customer service back office manager.

Your role
As Customer Service Coordinator you record and coordinate incoming customer quality issues, organize as well as following up ongoing issues to secure right prioritizations, appropriate solutions and customer satisfaction.
You also engage in return of experience and continuous improvements to avoid structures or processes that may cause quality problems.

We assume

• You have a Bachelors degree in Mechanical engineering or other relevant area, alternatively, several years of relevant work experience.
• You are fluent in written and spoken Swedish and English and have excellent computer skills.
• You take initiative, are service-oriented and flexible with very good communication and collaboration skills.
• You have a great sense of responsibility and take ownership.

Success factors

• This role requires that you organize and prioritize your work efficiently and are self-sufficient.
• You are motivated by problem solving and you have a technical interest.
• Knowledge in M3, Service Module or M-Files or other business system is a merit.

At Dellner, we work with Lean, and running sustainable continuous development is part of every employee's mission.
To create the right climate, we work with our values ??Respect, Action, Joy and Team.

For more information
For more information about the role, please contact Fieldwork and Customer service back office manager, Wojciech Truszkowski +46 23 774283 or HR/Communication Manager Anna-Karin Eriksson +46 70 214 56 29.


Dellner is considered as one of the leading supplier of Train Connection Systems with 20 offices and workshops across the globe, with the head office in Falun, Sweden.
The company provides couplers, gangways, hatches, dampers and Crash Management Systems as well as global aftermarket services for the train manufacturers and operators.
Dellner has over 77 years of experience in producing safe and reliable train connections, providing its customers the cutting-edge products.
In 2017 the turnover (180 MEUR) increased by 25% compared to the previous year which showed a fast growth and vast opportunities ahead of Dellner.
Moreover, the company is proud of 900 employees located all over the world who contribute to the customer’s satisfaction as well as success and development of Dellner.


Dellner Couplers AB

Vikavägen 144
79195 Falun
publicerad: 2019-07-12
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sista ansökningsdag: 2019-08-18