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Technical Operations Analyst (2nd line)

SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators.
We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users.
And, while many other companies have been downsizing, we continue to see growth across our business.
Want to be part of our story?
Job Description
As Technical Operations Analyst you will be staffing the Mission Control seats at our Service Operations Center.
The team is responsible for monitoring the infrastructure and services delivered to our customer's worldwide.
You will be acting as the second line support solving immediate issues and service requests.
To support you in this crucial task you have the rest of the teams within Technology Operations acting as escalation point and mentors.
We move fast when it comes to technology and how our products evolve so training is important and a natural part of our day to day work.
You will need to be a flexible team player and available to work in a 24/7, shift work environment.
Key Responsibilities:  Proactively monitor production and pre-production environments, resolving immediate issues according to run books and documented processes.
Triage, troubleshoot and resolve reported Incidents according to run books and documented processes.
Resolve or dispatch service requests assigned to Technology Operations.
Update internal Knowledge Base articles
Qualifications Intermediate level Linux skills, including installation, systems administration and troubleshooting.
Intermediate level Windows Server skills, including installation, systems administration and troubleshooting.
Basic networking knowledge, including topology and protocol understanding.
Novice to intermediate database knowledge
Additional Information
We bring you a little bit of
A performance focused culture right across the business.
But that's just the foundation! We also believe in a work hard, play hard environment, where we embrace people who are tuned in to the sound of creativity and innovation.
Our office located in central Stockholm is something that we consider to be a huge plus, don't you? As a truly international company, we can offer you the diversity and the opportunities of the world.
Mix this with a people-friendly culture and we got a pretty good offer to give.
So don't just come and work for us, spend your time with us!
We encourage and eagerly welcome all applications however we can only consider candidates who has the legal right to work in Sweden.
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Edge Of Talent AB

Västra Järnvägsgatan 7
11164 Stockholm
Stella Marthin
publicerad: 2019-06-12
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sista ansökningsdag: 2019-06-28