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Norwegian speaking customer service agent to Elfa

Elfa is a value driven company and you therefore need to recognize yourself in our values: We live by our values of acting as ONE Elfa, being Customer Focused, Innovative, Professional, Holistic and Humane in all that we do”.
Do you want to be a part of a committed customer-service team where you get to be a part of the expansion of their planning system? Do you have experience from service? Are you flexible and resolution-oriented? We go through our applications with ongoing selections so make sure you apply today!

Elfa helps their customers to plan their wardrobes and storage solutions.
Through Elfa’s website the customers are able to schedule an online-meeting to get support with their planning.
Since the demand is growing, so is the need for planning experts.
Therefore your main task will be these meetings where you help the customers as a planning expert.
In this position, you will also have a supporting role in the customer service.
You will mainly work towards the Norwegian market but also other markets that Elfa are active in.
You will work 40h/week but the working hours will vary between 8-18.
Your duties will include following:

* Conduct booked online meetings with consumers and plan their wardrobe solutions
* Work to achieve the department’s common goals
* Receive and register orders
* Act supporting for the sales organization with quotation preparation and store exhibitions
* Handle questions, requests and complaints from retailers, customers and consumers
* Actively participate in the development and improvement of processes, tools and routines

You are offered

As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.
Read more about our offer{target="_blank"}.

As a professional you are

* Interested in storage and home furnishings
* Experienced in working with service or sales, preferably in a construction related store
* Experienced in working in business systems
* Fluent in Norwegian and English in both written and spoken and that is because it is required in the customer communication
* It is a meritorious if you also know Swedish

Your motivation for the job as well as your personal qualities will be important to proceed in this process.
Qualities we believe you have:

As a person you are

* Service-minded
* Solutions-oriented
* Flexible

Other information

* Start: May
* Work extent: Initially a consulting contract of six months with good chance of extension
* Location: Central in Malmö
* Contact information: This recruitment process is conducted by Academic Work.
It is a request from Elfa that all questions regarding the position is handled by
Academic Work

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Read more about Elfa{target="_blank"}


Academic Work Sweden AB

publicerad: 2021-04-08
6 månader eller längre
start: Vanlig anställning
Fast månads- vecko- eller timlön
Enligt avtal
referens: 15050835
ansök här
epost: email
sista ansökningsdag: 2021-05-08
erfarenhet: Kundtjänstmedarbetare: Mindre än 1 års erfarenhet