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Segment Manager HNWI (High Net Worth Individual), Special Clients Business

Swedbank is the bank for the many people, households and businesses.
As an employer we favor inclusion, support workforce diversity and are leading in gender equality.
We welcome all applicants regardless of gender, ethnicity, religion or other conviction, age, gender identity or expression, sexual preference, or disability.

We are looking for employees who share our values - open, simple and caring - and want to contribute to enabling people, businesses and the society to grow.
If you have ambition and share our attitude, you will find many challenges here.
At Swedbank you have possibilities to grow.
It is your drive and commitment that determine how you develop.

About the job As the Segment Manager, your objective is to drive profitability and customer satisfaction for your segment.
To succeed, you will need to implement a strategy and service model adapted for the segment, based on market, customer and financial insights.
You will use these insights to put requirements on how to develop the segment offering and compile relevant business cases.
Furthermore, you are responsible to drive value realization of newly developed offerings targeting the segment.

The role includes:

Ensure profitability, customer satisfaction and fulfillment of set KPIs for HNWI segment.
Develop and implement strategy and service model for the HNWI segment.
Provide financial insights related to customer segment profitability.
Understanding of segment offering vis-à-vis competition.
Through insights on customer needs, put high-level requirements on how to improve the segment offering.
Participate/set requirements in development and in close collaboration with different stakeholders drive needed changes.
What you need to succeed We are looking for a person with an ability to drive both internal and external qualitative and quantitative analysis related to the HNWI segment.
A deep understanding and interest of the customer needs in relation to both products and services are also crucial to succeed in driving change related to the segment.
You have experience in running complex projects and see collaboration as a natural part of your job description.

You have an understanding of all the channels in which we meet our customers.
You are able to identify deviations in result and balance sheets, derive insights and take actions.
You have the ability to transform consumer insights to offers and activities.
You have people management skills.
You have a documented experience from a strategic position and from developing business case
You have experience in asset/wealth management
You like to work in a fast-paced environment
You have a strong sense of ownership and determination to get things done.
You have excellent skills in writing professional reports and presentations in English for senior management level.
You are solution oriented, open-minded and a team player.
What you may have worked with previously Project manager, business developer or management consultant within the savings/wealth management area
Experience from client meeting roles
Experience working with high net-worth segment

Potential next steps in your career after this job Senior Project Manager
Offering Manager or Manager position within Swedbank
Why work with me?- Mia Wendt As a manager I am positive and supportive and strive to build a team with an open, transparent and friendly atmosphere.
I also believe in straight communication and open and honest feedback.
You will be working in an environment with a high ambition and a clear picture of expectations.
I give and take responsibility and set clear targets, but I am always open for new ideas and your opinion.
I strongly believe that working together is a successful way of working to grow our business and improving customer satisfaction.

We may begin the selection under the application period, so we welcome your application as soon as possible.

Nothing of interest for you – recommend the job to a friend!


-          Project manager, business developer or management consultant within the savings/wealth management area

-          Experience from client meeting roles

-          Experience working with high net-worth segment


Swedbank AB

publicerad: 2019-10-09
start: Vanlig anställning
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sista ansökningsdag: 2019-10-31