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IT Field Supporter

Are you a skilled, service-oriented IT Supporter with experience from an international organization? And do you see yourself as part of a global organization, where you will you troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!What you will doAt Johnson Controls in Norrköping, Sweden, we now have an exciting opportunity for a service-minded IT Supporter to join our IT Field Support Nordic team.
Johnson Controls is a global organization with more than 120.000 employees dedicated to creating a safe, comfortable and sustainable future through efficient building technologies and solutionsWe are looking for an IT Field Supporter, who will mainly support our Swedish end-users - remote and on-site.
However, with Johnson Controls’ One Team approach, you will also assist end-users cross-country.
Your primary location will be in Norrköping, but more or less frequently, you will also drive to our Lammhult factory and Mölndal office location for on-site support.You will join a talented support team in the Nordics and you will have wide international contacts across third-party partners and other virtual teams in Johnson Controls.How you will do it·       User contact face-to-face or by phone, Skype or e-mail.·       Troubleshooting, create and resolve tasks from the ticket system·       Technical problems on Windows and applications to the more administrative tasks.·       Report faults and collaborate with next level IT-teams or third-party partners.·       Manage End-of-Lease computers through their lifecycle.·       Replace and prepare computers for end-users.·       Participate in the implementation of local and global initiatives.·       Assist vendor when replacing router, switches and printer.What we look forYou have +4 years’ experience from a similar position, where you have supported end-users in Swedish and English.
In addition, you have experience in communicating with end-users at different levels and are able to communicate relevant information in a user-friendly non-technical language.
You are good in troubleshooting and can quickly understand new processes and systems.
Finally, you are able to cooperate with your team members from a distance, and you understand the environment in a virtual global organization.In addition, we see that:·       You have a proactive and curious mindset.·       You are service-minded and driven by helping and guiding our users.·       You are good at prioritizing your tasks.·       You are a team player and at the same time able to work independently.·       You work in a structured way and meet your deadlines.·       You have a car and valid driver’s license.Additionally, it will be an advantage if:·       You have experience with MS Windows, O365 and Intune MDM.·       You are familiar with ITIL best practice.·       You have a basic understanding in relation to LAN / WAN, switches, printer.


Johnson Controls Systems & Service

Lindåkersgatan 2
publicerad: 2019-07-12
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sista ansökningsdag: 2019-08-11